Privacy Policy for The Heights Insurance Company LLC
At The Heights Insurance Company, LLC (“we,” “our,” or “us”), your privacy is a top priority. We are committed to protecting the personal information of our customers, employees, and partners. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information (PII): Name, address, phone number, email address, Social Security number, and other identifying details.
- Financial Information: Payment information, bank account details, credit history, and billing information.
- Insurance-Related Information: Policy numbers, claim history, coverage details, and beneficiaries.
- Technical Data: IP address, browser type, device information, and online activity on our website.
- Communication Data: Emails, phone calls, or other communications with our team.
2. How We Use Your Information
We use your information to:
- Provide and manage insurance policies, quotes, and claims.
- Communicate with you about your account, policies, or services.
- Process payments and ensure accurate billing.
- Improve our products, services, and customer experience.
- Comply with legal and regulatory requirements.
- Protect against fraud and unauthorized access.
3. Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Third parties that help us process payments, manage claims, or deliver services.
- Affiliated Companies: Entities under common ownership for internal business purposes.
- Regulatory Authorities: As required by law or to comply with legal obligations.
- Legal or Insurance Professionals: To assist in claims processing or legal proceedings.
Your information is not shared with any third parties or affiliates for marketing purposes.
4. Protecting Your Information
We take the following measures to safeguard your personal information:
- Encryption of sensitive data.
- Regular security assessments and monitoring.
- Restricted access to personal information on a need-to-know basis.
- Secure storage of physical and digital records.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information and request corrections.
- Request the deletion of your personal data, where applicable.
- Opt out of certain data sharing practices.
- File a complaint regarding our data practices with a regulatory authority.
6. Cookies and Online Tracking
We use cookies and similar technologies to enhance your online experience and analyze website traffic. You can manage cookie preferences through your browser settings.
7. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or other communication channels.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
The Heights Insurance Company, LLC
1286 W Lane Ave
Columbus, Ohio, 43212
By using our services, you acknowledge that you have read and understood this Privacy Policy.
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